Help & Contact
Customer Service
We are here to help
Write to us
Contact us z nami
Do you have questions about our products, offer or cooperation? We will be happy to help.
Contact Omni Kaiser Patisserie for details, orders, cooperation or customer support.
You can also write to us about your order, a patisserie visit or the Omni Kaiser Patisserie website.
- +48 529 585 443
- kontakt@omnikaiser.pl
- Mon-Fri 9:00-17:00
Status przesyłki
Śledź swoje zamówienie
This section describes order processing, payment, pickup, delivery, complaints and returns at Omni Kaiser Patisserie.
Logistyka
Delivery and shipping
Wysyłka krajowa
Dostarczamy zamówienia na terenie całej Polski. Realizacja 1–3 dni roboczych od potwierdzenia płatności.
Wysyłka zagraniczna
Realizujemy dostawy do wybranych krajów europejskich. Contact us z nami, aby poznać szczegóły wysyłki zagranicznej.
Personal pickup
Omni Kaiser Patisserie welcomes guests in its patisseries with handmade desserts, coffee and fresh baked goods.
Secure payment
All payments are encrypted and secured with an SSL certificate. Akceptujemy karty płatnicze, przelewy online i BLIK.
Pytania i odpowiedzi
Często zadawane pytania
Orders can be placed directly through the Omni Kaiser Patisserie online store or by contacting your chosen patisserie.
Yes. You can also place an order through the online store without creating an account.
Yes. We can issue a VAT invoice for every order upon request. Simply provide your invoicing details when placing your order.
Order processing time depends on the type of products selected and the requested delivery date. Most orders are dispatched within 1–3 business days after payment has been confirmed. Cakes, personalised products, and seasonal collections may require additional processing time. We will keep you informed about the status of your order by email or phone.
Yes. Orders can be collected from your selected Omni Kaiser Patisserie location. Please contact us in advance to confirm that your order is ready for collection.
Yes. We create handcrafted celebration, birthday, and wedding cakes to individual order.
We recommend placing your order at least 3–5 days in advance. During the festive and wedding seasons, it is advisable to reserve your preferred date further in advance.
Our individual desserts, macarons, pralines, and pastries are made in Omni Kaiser Patisserie’s central workshop in Słupsk, in accordance with the highest quality standards.
Yes. We specialise in artisanal French pastries, including croissants, handcrafted individual desserts, macarons, and creations inspired by the tradition of French pâtisserie.
Yes. We regularly create seasonal collections and limited-edition desserts inspired by the seasons, carefully selected ingredients, and the rhythm of our workshop.
Of course. We prepare dessert tables, dessert catering, and bespoke orders for companies and special events. Please contact us to discuss the details.
Yes. Selected products and orders are available for delivery in designated locations. Details of the available delivery areas will be provided during the ordering process.
We deliver throughout Poland and to selected European countries. Details of the available shipping destinations are provided during the ordering process or by contacting our customer service team.
Yes. All payments made through our online store are encrypted and protected by an SSL certificate, ensuring secure transactions.
Yes. We offer elegant Omni Kaiser Patisserie gift cards, perfect for any occasion. The cards are available in our patisseries and through our online store.
Our patisseries are located in Słupsk, the Tricity area, Szczecin, Koszalin, Kołobrzeg, Toruń, and Bergen in Norway, among other locations. A complete list is available in the Patisseries section.
