Customer service

Delivery and pickup

We take great care to ensure that every product reaches you fresh and in perfect condition—whether you collect it from one of our boutiques or have it delivered.

How it works

Metody dostawy

Click and collect

Free

This section describes order processing, payment, pickup, delivery, complaints and returns at Omni Kaiser Patisserie.

Courier delivery

Delivery na terenie miasta i okolic w samochodach chłodniczych. Darmowa dostawa od 150 € zakupów.

Home shipping

Wysyłka od wtorku do soboty kurierem chłodniczym. Darmowa wysyłka od 75 € zakupów.

Step by step

How we process your order

  1. 01

    You place an order

    Select your products and delivery method, then complete your order and make the payment online.

  2. 02

    We prepare it with care

    Each order is freshly prepared and packed under refrigerated conditions to ensure it arrives in perfect condition.

  3. 03

    You collect it or we deliver

    Collect your order from the boutique or have it delivered to your chosen address by refrigerated courier.

Secure transactions

Payment methods

BLIK Quick payment by code
Payment card Visa, Mastercard
Szybki przelew Przelewy24 / PayU
Apple Pay / Google Pay One-tap payment

All payments are encrypted and secured with an SSL certificate.

Good to know

Most common delivery questions

Większość zamówień przygotowujemy i wysyłamy w ciągu 1–3 dni roboczych. Cakes, produkty personalizowane i kolekcje sezonowe mogą wymagać dłuższego czasu — informujemy o tym podczas składania zamówienia.

Ready for a sweet pleasure?

Browse our offer and choose a convenient delivery method.

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